The Best Pointerd That Will Help You Manage User Reviews.
Responding to each and every one of the reviews is the golden rule of the user reviews. The content is the response to a user review. They kindly of content that you major audience mainly millennials will want to read.
The “LIT” review. LIT is a term used by millennials to refer to something being exciting, cool or spectacular. This is a positive review. It makes one want to look at the five star rating to feel the positive vibes emanating from the computer screen. Some business owners will simply leave it at that. People think there is no reason to reply back to a positive review. You need to appreciate the effort and time your client puts into writing the review.
Acknowledge and let them know you have read and appreciate it and cannot wait to hear from them again. Writing a good response is also important just like responding to the negative user reviews. Responding to a positive review is also important just like responding to the negative ones. Just like it is important to respond to the negative reviews, it is also important to respond to the positive ones. Do not be tempted into writing a canned response.
A legitimate complaint. Bad things can happen any time. The worst thing to do is trying to justify the mistake, make excuses or even ignoring the mishap altogether. It does not hurt to apologize and honesty is a few of the best policies.
The temptation to get defensive or even write back a rebuttal may be high with a searing review. You will not accomplish anything with this. You risk chasing the customer away and they may even reduce their 2- start to 1-star.
The volcanic eruption. The volcanic eruptions are the negative reviews that you need to be extra careful with. The first reaction you will have is to defend yourself, this is very normal. This is why this kind of review is one that you do not respond to immediately. Give yourself time to cool down instead of blasting a defensive response right back.
The reviewer throwing shade. This is an underhanded method of criticizing competition or an opponent. These kinds of sneak attacks try to destroy a business’s reputation by pretending to be an unsatisfied customer. The online platform is a competitive place and unfortunately no one will always play fair.
Avoiding a negative review on your online business needs to be looked at as an offensive strategy instead of a defensive one. Often times, one can avoid negative reviews by simply being aware of all that is happening when a customer visits.
A study shows that they key factor to getting negative reviews is the way employees interact with customers. Over 57% of customers say the employee treatment is the reason why they gave negative reviews.
It is you responsibility to make sure you hire staff who are professionals, enthusiastic and knowledgeable as a business owner.